At RMB Solutions, we bring over three decades of specialized expertise to the manufacturing service sector. Our mission is to empower businesses to transform service operations from cost centers into robust profit drivers. We understand the unique challenges and opportunities within post-sale operations, and our comprehensive solutions are built from firsthand industry experience.

We value our clients as true partners, and our commitment is to deliver not just superior services but integrated software solutions that enable your business to thrive in today's rapidly evolving technological landscape. We continuously assess and integrate emerging technologies, ensuring our offerings are practical, cutting-edge, and directly address your evolving needs.

RMB Service Management: The Complete System

Our Complete Service Management system is a comprehensive, end-to-end solution designed to optimize every aspect of your service operations. Beyond traditional warranty management, our platform provides the tools you need to achieve operational efficiency, enhance customer satisfaction, and drive profitability.

Feature Overview:

  • DepotService360: Streamline your RMA processes for credit, replacement, calibration, repair, and rebuilding services.

  • FieldService360: Empower your internal teams with real-time scheduling, mobile accessibility, automated workflows, and powerful reporting.

  • DealerService360: Seamlessly manage third-party customer claims, dispatching to external service providers, and leverage a dedicated 3rd-party portal.

  • Scheduling and Dispatching: Utilize our all-in-one smart scheduling, seamless dispatching, and comprehensive calendaring software for optimal resource allocation.

  • Integration Capabilities: Achieve a unified system with robust ERP synchronizations (e.g., Infor XA, Plex) and flexible API access for effortless data sharing.

  • Reporting and Analytics: Gain deep insights with integrated data warehousing, intuitive report-building tools, and advanced Business Intelligence (BI) capabilities.

  • Security and Configuration: Benefit from enhanced security features, customizable configurations, and detailed logs for superior software management.

  • Service Agreement & Preventative Maintenance: Simplify maintenance operations with customizable templates for work order management and real-time tracking.

  • Vendor Claims: Optimize warranty claim management through seamless RMA integration, comprehensive disposition tracking, and detailed financial oversight.

Why Choose RMB Solutions?

As one of our clients, Rob Taylor, Director of Technical Services at Southbend, shared: 

"Support has been outstanding... I’ve implemented quite a few ERP systems throughout my career, and this one was by far the smoothest I’ve seen. Our support team had worked hard to make sure we were stable since day one.”

Rob Taylor, Director of Technical Services (Southbend)

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We are dedicated to ensuring your success from day one.

Ready to Learn More?

We invite members of the WorkOutLoud community to connect with us! If you're looking to enhance your manufacturing service operations and turn your service department into a profit center, we'd be happy to offer a free demo and discuss how RMB Solutions can tailor a solution for your specific needs.

Feel free to reach out to us here on WorkOutLoud, or visit our website for more information. We look forward to partnering with you!