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RMB Solutions

Since July, 2024 Silver Partner

19 followers »
RMB Solutions
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RMB Solutions is Dedicated to Developing and Delivering Industry Leading Service Management Solutions. We define Service Management as business processes initiated by the sale of a product.

This can include the following: field service, warranty and service contract management, return authorizat Read more...ion, repair depot, channel management, customer claim management, vendor claim management, and incident/issue management. Service Management is a multi-tenant cloud solution with several external facing portals providing your customers with 24/7 support.

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YouTube
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More Details

Owners

Jacob Gonzales
Joe Crow
Loring Kaveney
Madison Muench
mike townsend
pete stamm

Tagged

Channel Management
Field Service
Repair
Repair Depot
Service Agreements
Maintenenace Plans
Rental Contracts
3rd Party Service
Service Management
Vendor Claims
Service Inventory Management
Serial Number Tracking
RMA
RGA
Return Material Authorization
Warranty
Thu, February, 12th 2026
Tue, November, 18th 2025
RMB Solutions
Announcement
BC:
First Time Fix: The number one driver of a successful field service organization is achieving first-time fixes. Reducing repeat visits not only cuts operational costs, but also creates delighted customers—because every hour of reduced downtime goes straight to their bottom line.

Delivering consistent first-time fixes requires three essentials:
- Accurate job histories and notes available to the technician before they arrive
- Reliable, real-time truck and parts  Read more...inventory, visible across the organization
- Instant mobile access to schematics, manuals, and prior work orders

Field Service 360 delivers all of these “must-have” capabilities—while also capturing every cost and expense associated with the repair. Our integration with XA creates a real-time workflow that provides the back office with billing-ready data, enabling our customers to generate and send an invoice in minutes instead of days.

If you're struggling to improve your first-time fix rate, reach out. Let’s schedule a strategy session and build a better way forward. Show less...
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Tue, September, 2nd 2025
Wed, August, 20th 2025
RMB Solutions
Announcement
BC:
A new video: Streamline Your RMA Process with the RMB Solutions Self-Service Portal - posted into: RMB Solutions

https://www.youtube.com/watch?v=5GXcJrVXFrc
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Streamline Your RMA Process with the RMB Solutions Self-Service Portal
youtube.com In this video, we introduce the RMB Solutions Self-Service RMA Portal. This intuitive platform allows your business customers to initiate and manage t...
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Tue, August, 19th 2025
Wed, August, 6th 2025
RMB Solutions
Announcement RMB Solutions
BC:
A new blog article: RMB Solutions: Your Partner in Service Management - posted into: RMB Solutions
Delivered Read
RMB Solutions: Your Partner in Service Management
ibmi.workoutloud.com At RMB Solutions, we bring over three decades of specialized expertise to the manufacturing service sector. Our mission is to empower businesses to tr...
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RMB Solutions
Announcement
BC:
Join RMB at inPOWER 2025 (Booth #27)

We're excited to announce that we will be attending inPOWER 2025 this September. Join us at Booth #27 to connect with our experts and discover how our solutions can help you get more from your Infor investment.

https://ibmi.workoutloud.com/event/-inpower-2025
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inPOWER 2025
ibmi.workoutloud.com
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Thu, March, 6th 2025
Mon, January, 20th 2025
Mon, December, 9th 2024
RMB Solutions
Announcement RMB Solutions
BC:
Are you ready to improve your warranty claims process and elevate third-party collaboration? With RMB's XA-integrated Field Service Management solution, managing warranty claims with your third-party service providers has never been easier. Our advanced service portal simplifies coordination, enhances payment accuracy, and speeds up turnaround time—all seamlessly integrated with Infor XA ERP systems for an end-to-end, efficient experience from claim initiation to credit issuance.
 Read more...
Here’s how our solution can help you and your service providers:

- Self-Service Warranty Claim Portal: Empower your service providers to initiate claims independently, saving time for both your team and customers. This self-service approach boosts service provider satisfaction while reducing call center costs.

- Real-Time Claim Visibility: Enable your service providers to check claim status and receive automated updates, minimizing inquiries. With easy access to claim progress, service providers feel informed and engaged, while your team spends less time on support calls or emails.

- Integrated Accounting: Automate financial processes by integrating with XA’s accounting system. This reduces manual intervention, accelerates claim resolution, and ensures prompt credit issuance, delivering a seamless experience for your service providers.

- Actionable Analytics: Gain valuable insights through comprehensive analytics, allowing you to make data-driven decisions to improve service and reduce costs.

- Quality Feedback: Track and analyze claim data to identify recurring issues. Addressing these problems early helps lower the frequency of future warranty claims and supports continuous improvement efforts.

Ready to transform your warranty claims into a cost-effective, customer-friendly process. https://rmbsolutions.net/3rd-party-field-service/ or https://rmbsolutions.net/demo/ schedule a demo today!

My contact information is below if you would like a conversation to investigate how RMB Solutions can help you squeeze the costs out of your warranty process.

Best regards,
Mike Townsend
904-923-6577
mike.townsend@rmbsolutions.net
www.rmbsolutions.net Show less...
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3rd Party Field Service
rmbsolutions.net
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Fri, October, 11th 2024
RMB Solutions
Announcement RMB Solutions
BC:
Return and Depot Repair
Optimize Your Repair & Return Process with Seamless Integration

If your business involves repairing and returning the products you manufacture, chances are you’re dealing with inefficient, time-consuming processes. But what if there was a simpler way to handle complex repair scenarios?

At RMB Solutions, we offer a fully integrated solution designed specifically for XA users. Our software streamlines your Return and Depot Repair  Read more...operations, ensuring accuracy and efficiency at every step.

Our Integrated Solution Helps You:
- Track serial number repair history effortlessly.
- Manage serialized sub-assembly repairs with ease.
- Automate certification processes with customized forms after each repair.
- Provide real-time status updates, both internally and directly to your customers.
- Automate billing with XA integration, eliminating manual intervention.

Take control of your repair processes and ensure a seamless experience for both your team and your customers.

If you have been having internal discussions around options in these areas, send me a note and we can set up a short discovery conversation at mike.townsend@rmbsolutions.net Show less...
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Thu, September, 19th 2024
Joe Crow RMB Solutions
BC:
Discover Innovative Solutions for XA Customers at Our Booth at inPOWER!

We’re excited to invite you to our booth, where you can explore how we’re empowering XA customers to optimize their Field Service operations. If your role involves more than just product shipments, we have solutions tailored for you!

Our seamless integration with XA is already helping customers streamline workflows and drive efficiency. Here’s how we can support your operations:

 Read more...Efficiently manage your field service teams, whether in-house or third-party
Simplify complex repair depot processes
Enable cradle-to-grave tracking for serialized components
Boost quality and repair productivity with our comprehensive knowledge base
Offer customer-facing applications for warranty management, RMAs, and queries
Simplify advanced replacements and track rental/loaner equipment
Provide easy-to-use warranty registration and management tools for your customers
We’d love to explore how we can meet your specific needs! Stop by our booth, or reach out to schedule a discovery session.

Looking forward to connecting with you! Show less...
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Tue, July, 2nd 2024
Loring Kaveney RMB Solutions
BC:
[Uploaded File]

Loring has uploaded files to: RMB Solution

See these files and others at: https://ibmi.workoutloud.com/Group/rmb-solution/Files
Delivered Read
RMB Case Study-Southbend.pdf
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