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About

RMB Solutions is Dedicated to Developing and Delivering Industry Leading Service Management Solutions. We define Service Management as business processes initiated by the sale of a product.

This can include the following: field service, warranty and service contract management, return authorizat Read more...ion, repair depot, channel management, customer claim management, vendor claim management, and incident/issue management. Service Management is a multi-tenant cloud solution with several external facing portals providing your customers with 24/7 support.

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More Details

Owners

Jacob Gonzales
Joe Crow
Loring Kaveney
Madison Muench
mike townsend
pete stamm

Tagged

Channel Management
Field Service
Repair
Repair Depot
Service Agreements
Maintenenace Plans
Rental Contracts
3rd Party Service
Service Management
Vendor Claims
Service Inventory Management
Serial Number Tracking
RMA
RGA
Return Material Authorization
Warranty
Mon, July, 13th 2026
RMB Solutions
Announcement
BC:
A lift truck service company handled 80% more service orders this year.

They didn't hire a single additional call center rep.

The difference wasn't hustle. It was process.

When manual steps — status updates, data re-entry, work order routing — get replaced by automation, volume stops being a headcount problem.

Status change notifications go out automatically. Customer data syncs from the ERP. Work orders route without a phone call. Read more...

The team stays the same size. The work they do changes, from manual data entry to actual service coordination.

This is what we've watched happen at manufacturing service operations for 30 years. Scaling volume isn't about adding people. It's about removing the manual steps between them.

What's the one manual process in your service department that the team has just accepted as normal?

#ManufacturingLeadership #ServiceAutomation #DurableGoods #ProcessImprovement #ServiceOps Show less...
Delivered Read
3
Tue, June, 30th 2026
RMB Solutions
Announcement
BC:
We've audited dozens of manufacturing service departments over 30 years.

These 5 symptoms show up every time a team has outgrown their tools.

If you're nodding at more than two of these, it's worth a conversation.

ServiceOperations #Manufacturing #ERP #WarrantyManagement #OperationalExcellence
Delivered Read
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5
Mon, June, 29th 2026
RMB Solutions
Announcement
BC:
A lift truck service company handled 80% more service orders this year.

They didn't hire a single additional call center rep.

The difference wasn't hustle. It was process.

When manual steps — status updates, data re-entry, work order routing — get replaced by automation, volume stops being a headcount problem.

Status change notifications go out automatically. Customer data syncs from the ERP. Work orders route without a phone call. Read more...

The team stays the same size. The work they do changes, from manual data entry to actual service coordination.

This is what we've watched happen at manufacturing service operations for 30 years. Scaling volume isn't about adding people. It's about removing the manual steps between them.

What's the one manual process in your service department that the team has just accepted as normal?

#ManufacturingLeadership #ServiceAutomation #DurableGoods #ProcessImprovement #ServiceOps Show less...
Delivered Read
4
Wed, June, 17th 2026
RMB Solutions
Announcement
BC:
Your technician finished the job.
Your invoice won't arrive for 3 days.

That gap is costing you more than you think.

Most service managers treat billing lag as a cost of doing business.

It isn't.

Every hour between job completion and invoice generation is a window where revenue slips, disputes get harder to resolve, and cash flow takes the hit.

For high-volume field service operations, that gap compounds fast.

 Read more...When technicians document in real time, parts used, labor logged, customer signature captured on-site, billing triggers the moment the job is complete.

Not three days later. Not after someone types it up back at the office.

Before the tech is three miles outside the gate.

How many hours does it take your team to invoice after a completed field job?

Drop a number in the comments.

#FieldService #ServiceManagement #ManufacturingOps #DurableGoods #ServiceRevenue Show less...
Delivered Read
2
Tue, April, 21st 2026
RMB Solutions
Announcement
BC:
Stop buying features. Start building a scalable service engine. ⚙️

If your service software doesn't offer these three things, it isn't a solution—it's a hurdle:
1️⃣ Clean ERP Integration
2️⃣ Real-time Cost Visibility
3️⃣ High Team Adoption
At RMB Solutions, we focus on the foundation so your service can finally become predictable and measurable.

www.rmbsolutions.net

#Manufacturing #FieldService #ServiceManagement #SupplyChain #IndustrialAutomation
Delivered Read
Home
rmbsolutions.net
Thu, February, 12th 2026
Tue, November, 18th 2025
RMB Solutions
Announcement
BC:
First Time Fix: The number one driver of a successful field service organization is achieving first-time fixes. Reducing repeat visits not only cuts operational costs, but also creates delighted customers—because every hour of reduced downtime goes straight to their bottom line.

Delivering consistent first-time fixes requires three essentials:
- Accurate job histories and notes available to the technician before they arrive
- Reliable, real-time truck and parts  Read more...inventory, visible across the organization
- Instant mobile access to schematics, manuals, and prior work orders

Field Service 360 delivers all of these “must-have” capabilities—while also capturing every cost and expense associated with the repair. Our integration with XA creates a real-time workflow that provides the back office with billing-ready data, enabling our customers to generate and send an invoice in minutes instead of days.

If you're struggling to improve your first-time fix rate, reach out. Let’s schedule a strategy session and build a better way forward. Show less...
Delivered Read
1
Tue, September, 2nd 2025
Wed, August, 20th 2025
Tue, August, 19th 2025
Wed, August, 6th 2025
RMB Solutions
Announcement RMB Solutions
BC:
A new blog article: RMB Solutions: Your Partner in Service Management - posted into: RMB Solutions
Delivered Read
RMB Solutions: Your Partner in Service Management
ibmi.workoutloud.com At RMB Solutions, we bring over three decades of specialized expertise to the manufacturing service sector. Our mission is to empower businesses to tr...
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RMB Solutions
Announcement
BC:
Join RMB at inPOWER 2025 (Booth #27)

We're excited to announce that we will be attending inPOWER 2025 this September. Join us at Booth #27 to connect with our experts and discover how our solutions can help you get more from your Infor investment.

https://ibmi.workoutloud.com/event/-inpower-2025
Delivered Read
inPOWER 2025
ibmi.workoutloud.com
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4
Thu, March, 6th 2025
Mon, January, 20th 2025
Mon, December, 9th 2024
RMB Solutions
Announcement RMB Solutions
BC:
Are you ready to improve your warranty claims process and elevate third-party collaboration? With RMB's XA-integrated Field Service Management solution, managing warranty claims with your third-party service providers has never been easier. Our advanced service portal simplifies coordination, enhances payment accuracy, and speeds up turnaround time—all seamlessly integrated with Infor XA ERP systems for an end-to-end, efficient experience from claim initiation to credit issuance.
 Read more...
Here’s how our solution can help you and your service providers:

- Self-Service Warranty Claim Portal: Empower your service providers to initiate claims independently, saving time for both your team and customers. This self-service approach boosts service provider satisfaction while reducing call center costs.

- Real-Time Claim Visibility: Enable your service providers to check claim status and receive automated updates, minimizing inquiries. With easy access to claim progress, service providers feel informed and engaged, while your team spends less time on support calls or emails.

- Integrated Accounting: Automate financial processes by integrating with XA’s accounting system. This reduces manual intervention, accelerates claim resolution, and ensures prompt credit issuance, delivering a seamless experience for your service providers.

- Actionable Analytics: Gain valuable insights through comprehensive analytics, allowing you to make data-driven decisions to improve service and reduce costs.

- Quality Feedback: Track and analyze claim data to identify recurring issues. Addressing these problems early helps lower the frequency of future warranty claims and supports continuous improvement efforts.

Ready to transform your warranty claims into a cost-effective, customer-friendly process. https://rmbsolutions.net/3rd-party-field-service/ or https://rmbsolutions.net/demo/ schedule a demo today!

My contact information is below if you would like a conversation to investigate how RMB Solutions can help you squeeze the costs out of your warranty process.

Best regards,
Mike Townsend
904-923-6577
mike.townsend@rmbsolutions.net
www.rmbsolutions.net Show less...
Delivered Read
3rd Party Field Service
rmbsolutions.net
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