Are you ready to improve your warranty claims process and elevate third-party collaboration? With RMB's XA-integrated Field Service Management solution, managing warranty claims with your third-party service providers has never been easier. Our advanced service portal simplifies coordination, enhances payment accuracy, and speeds up turnaround time—all seamlessly integrated with Infor XA ERP systems for an end-to-end, efficient experience from claim initiation to credit issuance.
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Here’s how our solution can help you and your service providers:

- Self-Service Warranty Claim Portal: Empower your service providers to initiate claims independently, saving time for both your team and customers. This self-service approach boosts service provider satisfaction while reducing call center costs.

- Real-Time Claim Visibility: Enable your service providers to check claim status and receive automated updates, minimizing inquiries. With easy access to claim progress, service providers feel informed and engaged, while your team spends less time on support calls or emails.

- Integrated Accounting: Automate financial processes by integrating with XA’s accounting system. This reduces manual intervention, accelerates claim resolution, and ensures prompt credit issuance, delivering a seamless experience for your service providers.

- Actionable Analytics: Gain valuable insights through comprehensive analytics, allowing you to make data-driven decisions to improve service and reduce costs.

- Quality Feedback: Track and analyze claim data to identify recurring issues. Addressing these problems early helps lower the frequency of future warranty claims and supports continuous improvement efforts.

Ready to transform your warranty claims into a cost-effective, customer-friendly process. https://rmbsolutions.net/3rd-party-field-service/ or https://rmbsolutions.net/demo/ schedule a demo today!

My contact information is below if you would like a conversation to investigate how RMB Solutions can help you squeeze the costs out of your warranty process.

Best regards,
Mike Townsend
904-923-6577
mike.townsend@rmbsolutions.net
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